c77c Privacy Policy — Your Data, Protected

Who We Are and How to Contact Us

c77c is an online casino and sportsbook platform accessible at c77c.vip, serving players in Bangladesh. For all privacy-related enquiries, data access requests, correction requests, or deletion requests, please contact the c77c data team at [email protected]. Please include "Privacy Request" in your subject line so your enquiry is routed to the appropriate team. c77c aims to respond to all privacy requests within 30 days of receipt.

c77c processes personal data of players located in Bangladesh. By using the c77c platform, you acknowledge that your personal data may be processed and stored on servers located outside Bangladesh, subject to appropriate data protection safeguards consistent with this Privacy Policy.

Data We Collect

c77c collects the following categories of personal data from players during registration, account use, and payment processing. All data collection is limited to what is necessary and proportionate to the purpose for which it is collected.

• Identity data: full name, date of birth, nationality, and a copy of a government-issued photo identification document (collected during KYC verification before the first withdrawal).
• Contact data: email address and, where provided, a mobile phone number used for account security and support communications.
• Payment data: transaction records including deposit amounts, withdrawal amounts, payment method identifiers (e.g. bKash wallet reference, Nagad reference, last four digits of a card), and transaction timestamps. Full card numbers and full mobile wallet PINs are never stored by c77c.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, and pages visited on the platform. This data is used for fraud prevention, platform security, and aggregate analytics.
• Gaming data: betting history, game session logs, bonus usage, responsible gaming tool settings (deposit limits, session time preferences, cooling-off status, self-exclusion status), and account activity timestamps.
• Support data: records of any communications between you and the c77c support team, including emails, chat logs, and dispute records.

How We Use Your Data

c77c uses the personal data it collects solely for the following legitimate operational purposes. No data is processed for purposes beyond those listed below without your explicit consent.

• Account creation and management: to register your account, verify your identity, process deposits and withdrawals, and maintain your account in good standing.
• Regulatory and legal compliance: to fulfil KYC obligations, anti-money laundering requirements, and any other applicable legal duties including responding to lawful requests from competent authorities.
• Fraud prevention and platform security: to detect and prevent fraudulent activity, bonus abuse, money laundering, account takeover attempts, and other prohibited conduct described in the Terms & Conditions.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with account, payment, and gaming matters.

Cookies and Tracking Technologies

c77c uses cookies and similar tracking technologies on its platform to deliver essential functionality, maintain session security, and gather aggregate usage statistics. Cookies are small text files stored on your device by your browser when you visit c77c.vip. c77c uses the following categories of cookies: (a) Essential cookies, which are strictly necessary for the platform to function — these include session cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery; (b) Analytics cookies, which collect anonymised, aggregated data about how players use the platform — this data is used only to improve platform performance and user experience; and (c) Preference cookies, which remember your language and display settings between sessions.

c77c does not use third-party advertising cookies or behavioural tracking cookies. You may configure your browser to block or delete cookies, but doing so may affect the functionality of certain platform features, including session persistence and saved preferences.

Data Sharing and Third Parties

c77c does not sell your personal data to any third party. Data may be shared with the following categories of trusted service providers strictly to the extent necessary to operate the platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum data required to authenticate and complete a transaction. These providers operate under their own privacy policies and applicable payment industry regulations.
• Identity verification providers: c77c uses third-party KYC providers to verify player identity documents. These providers receive only the data required to complete the verification check and are contractually prohibited from using it for any other purpose.
• Fraud prevention and security services: technical data including IP addresses and device fingerprints may be shared with fraud detection services to identify and block prohibited activity on the platform.
• Legal authorities: c77c will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or equivalent lawful process. c77c will notify affected players of such disclosures where legally permitted to do so.

Data Security

c77c implements industry-standard technical and organisational security measures to protect the personal data it processes. These measures include: SSL/TLS encryption for all data transmitted between your device and the platform; encrypted storage of sensitive personal data and payment identifiers at rest; access controls limiting internal access to personal data on a need-to-know basis; regular security reviews of platform infrastructure and third-party integrations; and monitoring systems to detect and respond to unauthorised access attempts.

No data security system is completely impenetrable. In the event of a data breach that is likely to result in a high risk to your rights, c77c will notify affected players without undue delay and take all reasonable steps to contain the breach, assess its impact, and prevent recurrence. If you believe your account has been compromised, please contact [email protected] immediately.

Your Privacy Rights

As a c77c player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Privacy Request". c77c will respond within 30 days.

• Right of access: you may request a copy of the personal data c77c holds about you. c77c will provide this within 30 days of receiving a valid request.
• Right of correction: if any personal data c77c holds about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain data (such as your email address) directly in your Account settings.
• Right of deletion: in certain circumstances, you may request that c77c delete your personal data. Note that c77c is legally required to retain certain data (such as KYC documents and transaction records) for prescribed periods regardless of a deletion request.
• Right to withdraw consent: where c77c processes your data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to object: you may object to processing of your personal data where c77c relies on legitimate interests as the legal basis for processing. c77c will assess whether its legitimate interests override your objection on a case-by-case basis.

Data Retention

c77c retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply: account data and gaming records are retained for the duration of the account's active life and for a period of five years following account closure; KYC documents and transaction records are retained for a minimum of five years from the date of the relevant transaction or account closure, whichever is later, in compliance with anti-money laundering regulations; support correspondence is retained for three years from the date of the last communication in a given thread; technical data (logs, IP records) is retained for 12 months from collection and then deleted or anonymised.

When a retention period expires, c77c will securely delete or anonymise the relevant data. Anonymised data (from which no individual can be identified) may be retained indefinitely for aggregate statistical purposes.

Children and Minors

c77c is strictly an adult platform. Players must be 21 years of age or older to register and use c77c. c77c does not knowingly collect personal data from individuals under the age of 21. If c77c becomes aware that personal data has been collected from a person under 21 without appropriate verification, that account will be closed immediately, any balance will be forfeited, and the personal data will be deleted from c77c's systems as soon as practicable, subject to any overriding legal retention obligations.

• Parental or guardian concern: if you believe your child has registered an account on c77c, please contact [email protected] immediately. c77c will investigate, close the account, and ensure the child's data is deleted as quickly as possible.
• Age verification: c77c enforces a minimum age of 21 through its KYC verification process. Any account suspected of being held by a person under 21 will be suspended pending age verification.
• Responsible gaming reminders: even for verified adult players, c77c encourages the use of responsible gaming tools including deposit limits, session time reminders, and self-exclusion. Visit the Responsible Gaming page for more information.
• 21+ requirement: all players must confirm they are 21 or older during registration. False declarations regarding age will result in immediate account closure and forfeiture of all balances.
• Platform design: c77c does not direct any marketing communications, platform content, or promotional materials toward persons under the age of 21. All imagery, language, and promotional themes are targeted exclusively at adult audiences.

International Data Transfers

c77c is a platform serving the Bangladesh market. Certain operational functions — including server hosting, KYC processing, and fraud detection — may involve the transfer of personal data to service providers located outside Bangladesh. Where such transfers occur, c77c takes reasonable steps to ensure that the recipient service provider applies a standard of data protection that is consistent with this Privacy Policy and with applicable data protection principles.

By using c77c, you consent to such transfers as described in this Privacy Policy. If you have concerns about how your data is handled during an international transfer, please contact [email protected] with the subject line "Privacy Request".

Changes to This Privacy Policy

c77c may update this Privacy Policy from time to time to reflect changes in applicable law, platform operations, or data processing practices. The date of the most recent revision is shown at the top of this page. Where changes are material — meaning they significantly affect how c77c uses your personal data or your privacy rights — c77c will provide prominent notice on the platform and, where possible, notify registered players by email. Your continued use of c77c following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must cease using c77c and contact support to close your account.

Contact and Complaints

For any privacy-related enquiries, data access requests, correction requests, deletion requests, or complaints regarding c77c's data practices, please contact the c77c support team at [email protected]. Please use the subject line "Privacy Request" to ensure your message reaches the appropriate team. c77c is committed to resolving all privacy complaints promptly, fairly, and in good faith. Support is available 24 hours a day, 7 days a week. Response times for privacy requests are up to 30 days from the date of receipt of a complete and valid request.

Players in Bangladesh Standard Time (BST, UTC+6) can expect responses aligned to that time zone where staffing allows. All privacy correspondence is handled confidentially and is accessible only to authorised c77c staff with a legitimate need to review it.

Governing Language

This Privacy Policy is written in English. In the event of any inconsistency or conflict between the English version of this Privacy Policy and any translated version, the English version shall prevail and take precedence in all matters.